Terms of Service

You must be 13 or older to use Feedhood. To sell food (feeder) or deliver (driver) you must be 18 or older and legally permitted to sell food or provide delivery services where you live.

Keep your password secret. You're responsible for everything that happens under your account. Notify us immediately at support@feedhood.com if you suspect unauthorized access.

One account per individual or business entity. Sharing accounts is not allowed.

When you place an order, you enter a contract directly with the feeder. Feedhood facilitates the transaction but is not a party to it. The feeder is responsible for the food itself.

Payments are processed by our payment partner, Stripe. To keep checkout simple, Feedhood acts as each feeder's limited payment collection agent: when you pay, we receive that payment on the feeder's behalf, and your payment obligation to the feeder is satisfied the moment we receive it, the same as if you'd paid the feeder directly. We then pass the money to the feeder (and to the driver, for the delivery fee) via Stripe, keeping 0% commission.

We do not store your card number. Authorization happens when you place the order; the charge is captured when the feeder accepts.

Some dishes offer "Subscribe & save", a recurring order on a schedule you choose (daily, weekly, biweekly, or every 4 weeks) at the discount shown when you subscribe. By subscribing, you authorize us to charge your payment method automatically for each scheduled delivery, following the Payment terms above, until you skip, pause, or cancel.

Your subscribed price is locked in at signup and doesn't change even if the feeder later changes their price, unless the feeder turns subscriptions off for that dish (which pauses your subscription) or discontinues the item. You can skip the next delivery, pause, or cancel anytime from Account → Subscriptions. cancelling stops all future charges immediately. If the feeder is closed or the item is unavailable on a scheduled date, that delivery is skipped automatically and you're not charged. The feeder is responsible for fulfilling each subscription delivery just like a one-off order.

You can cancel an order yourself until the feeder starts preparing it. You are refunded what you paid except the card processing fee, which the card networks keep on every refund; the app shows the exact amount before you confirm.

• Once the feeder has started preparing: cancelling is up to the feeder (the food is being made). Message them from your order; if they agree to cancel, you get a full refund.
• If no driver can be found for your delivery: you can switch to pickup, or cancel for a full refund, until your order is handed over.
• If the feeder declines or cancels your order: a full refund.
• If your order is wrong or doesn't arrive: contact the feeder first; if unresolved within 24 hours, email support@feedhood.com and we'll mediate.

Feeders are responsible for accurate ingredient + allergen information. If you have a severe allergy, message the feeder BEFORE ordering to confirm cross-contact precautions. Feedhood is not liable for allergic reactions caused by misrepresented or cross-contaminated food.

Some feeders hold a liquor licence and sell alcohol with their food, where their licence and the law where they operate allow it. Feedhood checks each licence before alcohol from that feeder can be ordered, and shows its number on the feeder’s page.

• You must be of legal drinking age where you receive the order (19 in British Columbia). When you order alcohol you confirm that you are, and that you will show valid government photo ID.
• ID is checked when you pick up, receive or are served the order. Alcohol is not handed to anyone who is under age, has no ID, or appears intoxicated, and it is never left at the door.
• If the alcohol cannot be handed over for one of these reasons, it goes back to the feeder and is not refunded. The rest of your order is still yours.
• Feedhood couriers do not carry alcohol. An order with alcohol is picked up, eaten in, or delivered by the feeder’s own staff, within the hours the law allows. For pickup and delivery, most licences only allow alcohol with food.

The donation at checkout is voluntary and non-refundable. It funds the Feedhood platform (servers, support, processing fees).

Food rules differ from city to city and country to country. You are responsible for knowing and following every food-safety, licensing, business-registration, and tax rule that applies where you cook and sell, including any home-kitchen or cottage-food regulations.

A food-safety certificate is not required to register on Feedhood. When you upload a valid food-safety certificate or permit for your area, a green ✓ badge appears on your listing so buyers can see your certification status at a glance. Where your local rules require a certificate or permit to sell food, you must hold one regardless of whether the badge is shown.

You must accurately describe every dish, including ingredients, allergens (nuts, dairy, gluten, etc.), and dietary tags. Buyers rely on this information. Misrepresentation can lead to account suspension and may make you personally liable for harm.

This includes a menu you import, however it was made: uploaded by you, written for you by an AI chat from your menu, or read by Feedhood from a photo, a file or a link. Check every price, option and allergen before your store opens. When Feedhood sets up a store for a business from its own website or menu, the store stays hidden until its owner has checked and confirmed each part of it, and the owner is responsible for it from then on, exactly as if they had typed it themselves.

When you accept an order, you commit to preparing it as ordered, on time, and to the standard you've represented. Repeated late or cancelled orders may result in lower visibility or account suspension.

If you turn on Subscribe & save for a dish, you're committing to fulfill every scheduled delivery for that subscription just like a regular order, at the discount you set. You can turn subscriptions off for a dish anytime from your dashboard. This stops new sign-ups and automatically pauses existing subscribers (they won't be charged or scheduled again until you turn it back on, or they cancel).

Feedhood charges 0% commission and adds nothing on top. You are paid what the buyer paid for food, less the card-processing fee the payment networks charge on the transaction, which comes out of your payout exactly as it would on any other platform.

Payouts arrive a few business days after order completion, through our payment partner, Stripe. When you set up payouts you accept Stripe’s own terms for the account that receives them (the Stripe Connected Account Agreement), and you authorize Feedhood to share with Stripe the information about you, your business and your sales that Stripe needs to pay you. You are responsible for reporting and paying any taxes on your earnings under the laws that apply to you. Feedhood does not withhold taxes or file tax forms on your behalf.

You do not need any document to open your store on Feedhood. We may ask for the documents that are usual for your kind of store where you operate (for example a food safety certificate, a health permit or a business licence), remind you about them from time to time, and show buyers which ones our team has checked. A document we have checked is not a permit from Feedhood: holding every permit your local rules require is always your responsibility.

You may sell alcohol only if you hold a valid liquor licence that allows it, Feedhood has approved that licence, and you follow its terms and the law where you operate. You are responsible for every sale: checking ID, refusing anyone who is under age or intoxicated, the hours you sell and deliver, any rule that alcohol comes with food, and the tax you charge on it. Alcohol is picked up, eaten in, or delivered by your own staff, who must hold any server certification your area requires (Serving It Right in British Columbia). Feedhood may withdraw its approval at any time, and you must tell us at once if your licence is suspended, changed or cancelled.

Cannabis or other controlled substances, raw/unpasteurized milk, alcohol except as described above, anything that needs a licence or permit you don't hold, and anything illegal where you operate.

You are an independent contractor, NOT an employee of Feedhood. We do not withhold taxes, provide benefits, or guarantee minimum earnings. You set your own hours and may decline any delivery.

• A valid driver's licence for your area, plus insurance that covers commercial / delivery use.
• A vehicle in safe operating condition.
• Smartphone with GPS.
• Legal right to work where you deliver.

Feedhood takes no commission on a delivery fee or a tip. You are paid the delivery fee the buyer paid and any tip they added, less the card-processing fee the payment networks charge on your share of the transaction. Payouts are made through our payment partner, Stripe, on the same terms as a feeder’s (see Payouts in section 4).

You will not be offered orders that contain alcohol. They are picked up by the buyer, eaten at the feeder’s place, or delivered by the feeder’s own staff. Never accept, carry or hand over alcohol for a Feedhood order.

Treat buyers and feeders with respect. Drive safely. Don't tamper with orders. Repeated complaints will result in account suspension.

For dine-in, Feedhood does nothing more than help a buyer and a feeder find each other and reserve a time. We are not present and we do not host, supervise, inspect, or control any dine-in meal, location, or interaction. Everything that happens at a dine-in, including the food, the premises, the conduct of the people there, and your personal safety, is solely between the buyer and the feeder.

Home dining is built for your neighbourhood, not for strangers. It puts a guest inside someone's private home, usually with no staff, no public premises, and nobody else around. We therefore recommend it only between people who already have some connection: a neighbour, a colleague, someone from a shared community, school, or place of worship, or a friend of someone you both trust.

Please don't treat home dining as a way to meet strangers. Hosting or attending a meal with someone you know nothing about carries real risks to your safety, your property, and your privacy, and those risks are yours to weigh. Feedhood does not vet guests, does not run background checks, and is not present to help if something goes wrong.

Saying no is always fine. A host may decline or cancel any home dining booking for any reason, and a guest may cancel a reservation before it starts. If a request or a host doesn't feel right to you, turn it down. You never owe anyone an explanation.

This section is about private homes. Dine-in at a restaurant or other licensed public venue is an ordinary commercial booking and none of the above applies to it.

If you host or attend a meal at a private home, you do so entirely at your own risk. To the maximum extent permitted by law, Feedhood is not responsible or liable for anything arising from a dine-in, including food safety or allergic reactions, illness or injury, accidents or property damage, theft or loss, harassment or other misconduct, or any dispute between a buyer and a feeder.

You are responsible for the safety and legality of your premises and for complying with all applicable laws (zoning, occupancy, insurance, home-business, and food-safety rules), and you should carry your own appropriate insurance. Where your local rules treat private home dining as exempt from commercial food-safety licensing, that exemption is between you and your local authorities and transfers no responsibility to Feedhood.

Use the same judgement you'd use meeting anyone in person. Confirm allergens with the feeder before you go, share your plans with someone you trust, and leave if you feel unsafe. By booking a dine-in you accept these risks.