Terms of Service

You must be 13 or older to use Feedhood. To sell food (feeder) or deliver (driver) you must be 18 or older and legally permitted to sell food or provide delivery services where you live.

Keep your password secret. You're responsible for everything that happens under your account. Notify us immediately at hello@feedhood.app if you suspect unauthorized access.

One account per individual or business entity. Sharing accounts is not allowed.

When you place an order, you enter a contract directly with the feeder. Feedhood facilitates the transaction but is not a party to it. The feeder is responsible for the food itself.

You pay through Stripe when you place an order. To keep checkout simple, Feedhood acts as each feeder's limited payment collection agent: when you pay, we receive that payment on the feeder's behalf, and your payment obligation to the feeder is satisfied the moment we receive it — the same as if you'd paid the feeder directly. We then pass the money to the feeder (and to the driver, for the delivery fee) via Stripe, keeping 0% commission.

We do not store your card number. Authorization happens when you place the order; the charge is captured when the feeder accepts.

Some dishes offer "Subscribe & save" — a recurring order on a schedule you choose (daily, weekly, biweekly, or every 4 weeks) at the discount shown when you subscribe. By subscribing, you authorize us to charge your payment method automatically for each scheduled delivery, following the Payment terms above, until you skip, pause, or cancel.

Your subscribed price is locked in at signup and doesn't change even if the feeder later changes their price, unless the feeder turns subscriptions off for that dish (which pauses your subscription) or discontinues the item. You can skip the next delivery, pause, or cancel anytime from Account → Subscriptions — cancelling stops all future charges immediately. If the feeder is closed or the item is unavailable on a scheduled date, that delivery is skipped automatically and you're not charged. The feeder is responsible for fulfilling each subscription delivery just like a one-off order.

You can cancel an order until the feeder accepts. After acceptance, cancellation depends on the order's status:

• Before "preparing": typically a full refund.
• After "preparing": no automatic refund (the food is being made).
• If your order is wrong or doesn't arrive: contact the feeder first; if unresolved within 24 hours, email hello@feedhood.app and we'll mediate.

Feeders are responsible for accurate ingredient + allergen information. If you have a severe allergy, message the feeder BEFORE ordering to confirm cross-contact precautions. Feedhood is not liable for allergic reactions caused by misrepresented or cross-contaminated food.

The donation at checkout is voluntary and non-refundable. It funds the Feedhood platform (servers, support, processing fees).

Food rules differ from city to city and country to country. You are responsible for knowing and following every food-safety, licensing, business-registration, and tax rule that applies where you cook and sell — including any home-kitchen or cottage-food regulations.

A food-safety certificate is not required to register on Feedhood. When you upload a valid food-safety certificate or permit for your area, a green ✓ badge appears on your listing so buyers can see your certification status at a glance. Where your local rules require a certificate or permit to sell food, you must hold one regardless of whether the badge is shown.

You must accurately describe every dish, including ingredients, allergens (nuts, dairy, gluten, etc.), and dietary tags. Buyers rely on this information. Misrepresentation can lead to account suspension and may make you personally liable for harm.

When you accept an order, you commit to preparing it as ordered, on time, and to the standard you've represented. Repeated late or cancelled orders may result in lower visibility or account suspension.

If you turn on Subscribe & save for a dish, you're committing to fulfill every scheduled delivery for that subscription just like a regular order, at the discount you set. You can turn subscriptions off for a dish anytime from your dashboard — this stops new sign-ups and automatically pauses existing subscribers (they won't be charged or scheduled again until you turn it back on, or they cancel).

Feedhood charges 0% commission. You receive 100% of what the buyer paid for food. Stripe's standard payment-processing fees come out of your payout, we don't add anything on top.

Payouts arrive a few business days after order completion, via Stripe. You are responsible for reporting and paying any taxes on your earnings under the laws that apply to you. Feedhood does not withhold taxes or file tax forms on your behalf.

Alcohol, cannabis or other controlled substances, raw/unpasteurized milk, anything that needs a licence or permit you don't hold, and anything illegal where you operate.

You are an independent contractor, NOT an employee of Feedhood. We do not withhold taxes, provide benefits, or guarantee minimum earnings. You set your own hours and may decline any delivery.

• A valid driver's licence for your area, plus insurance that covers commercial / delivery use.
• A vehicle in safe operating condition.
• Smartphone with GPS.
• Legal right to work where you deliver.

You receive 100% of the delivery fee paid by the buyer. Tips (when added) go 100% to you.

Treat buyers and feeders with respect. Drive safely. Don't tamper with orders. Repeated complaints will result in account suspension.

For dine-in, Feedhood does nothing more than help a buyer and a feeder find each other and reserve a time. We are not present and we do not host, supervise, inspect, or control any dine-in meal, location, or interaction. Everything that happens at a dine-in — the food, the premises, the conduct of the people there, and your personal safety — is solely between the buyer and the feeder.

If you host or attend a meal at a private home, you do so entirely at your own risk. To the maximum extent permitted by law, Feedhood is not responsible or liable for anything arising from a dine-in, including food safety or allergic reactions, illness or injury, accidents or property damage, theft or loss, harassment or other misconduct, or any dispute between a buyer and a feeder.

You are responsible for the safety and legality of your premises and for complying with all applicable laws (zoning, occupancy, insurance, home-business, and food-safety rules), and you should carry your own appropriate insurance. Where your local rules treat private home dining as exempt from commercial food-safety licensing, that exemption is between you and your local authorities and transfers no responsibility to Feedhood.

Use the same judgement you'd use meeting anyone in person. Confirm allergens with the feeder before you go, share your plans with someone you trust, and leave if you feel unsafe. By booking a dine-in you accept these risks.