Help centre
Guides for every part of Feedhood
Short, illustrated walkthroughs — shown on the app and on the web, side by side, so you can follow along on whichever you are holding.
33 guides · updated as the product ships
I want to order food
Finding it, paying for it, following it, and what to do when it goes wrong.
Start hereI want to sell my food
Opening a kitchen, building a menu, getting paid, and growing.
Start hereI want to deliver
Getting approved, going online, and what you keep.
Start hereMost asked
Start here
What Feedhood is, and getting an accountOrdering food
Finding it, paying for it, following itFind food near youBrowse by kitchen or by dish, filter down to what you can actually eat, and see it on a map.⏱ 2 minutesPlace your first orderCart, checkout, and the four things on that page worth understanding.⏱ 3 minutesDelivery, pickup or dine-inThree ways to get your food, what each costs you, and who turns up.⏱ 2 minutesFollow your orderWhat each status means, where the live map is, and how to reach the kitchen.⏱ 2 minutesPromo codes, rewards and creditFour different ways money comes off an order, and which one wins when they collide.⏱ 2 minutesInvite friends, and get creditYour code, what your friend gets, and when the credit actually lands.⏱ 1 minuteSubscribe to a dishSet up a repeating order, and skip, pause or cancel it whenever you like.⏱ 3 minutesPre-order from a batchHow a batch works, when you pay, and what the four times on it mean.⏱ 2 minutesDining at a neighbour’s tableBooking a seat, what the evening is actually like, and the etiquette that makes it work.⏱ 2 minutesWhen something goes wrongMissing items, a late order, a refund — in the order that actually gets it fixed.⏱ 3 minutesReviews and tipsRating the food, rating the delivery, and tipping the two people separately.⏱ 1 minute
Selling food
Opening a kitchen and running itSign up as a feederFrom an ordinary account to a kitchen that can take orders, and what is required in between.⏱ 5 minutes, plus payoutsSet up your store pageBanner, bio, hours, address and the two privacy switches most people miss.⏱ 10 minutesBuild your menuAdd a dish, price it, photograph it, and let buyers choose between sizes and extras.⏱ 5 minutes per dishHow buyers get your foodPickup, dine-in, and the two ways a delivery reaches somebody’s door.⏱ 4 minutesChoose a driverWhen an order lands in your lap to assign, and how to read the list of people offering.⏱ 2 minutesHost dine-in at your tablePublishing sittings, what verification is needed, and what it costs.⏱ 10 minutesSell a batch (pre-orders)Cook one thing once, sell portions in advance, and know the number before you shop.⏱ 5 minutesDiscounts, promo codes and loyaltyThree tools that do different jobs, and what each one costs you.⏱ 4 minutesRun your grand openingThe cheapest way past having no reviews, and how to cap what it can cost you.⏱ 5 minutesYour food safety profileThe certificate badge, photos of your kitchen, and honest answers about pets and allergens.⏱ 10 minutesGet paidStripe, when money moves, what you keep, and where tax fits.⏱ 10 minutesFeedhood ProWhat a paid plan adds, what stays free forever, and what it does not buy.⏱ 2 minutes
Delivering
Getting approved and taking deliveriesSign up as a driverApplying, what you need, and the one thing standing between you and your first delivery.⏱ 10 minutes, plus reviewYour documentsEvery document, who needs which, how long review takes, and what happens when one expires.⏱ 10 minutesGo online and take deliveriesThe online toggle, how offers reach you, and the two kinds you can get.⏱ 2 minutesComplete a deliveryPickup to handover, and the one step you cannot skip.⏱ 2 minutesEarnings, your rate and your profileWhat you are paid, how to set your own price, and what kitchens see before picking you.⏱ 3 minutes
Trust & safety
Documents, approvals, privacyDocuments and approval timesEvery document Feedhood asks for, who owes it, and how long the review takes.⏱ 2 min readStaying safe on FeedhoodWhat the platform checks, what it records, and what is on you.⏱ 3 min readYour account, data and privacyWhat is public, what is not, and how to change or close your account.⏱ 2 min read
Not answered here?
The FAQ covers the short questions. For anything about your own order, payout or account, write to us — we read every message and usually reply within 1 to 2 business days.