Help centre
Guides for every part of Feedhood
Short walkthroughs on real screens: a phone and a computer side by side, with every step marked on the picture, so you can follow along on whichever you are holding.
39 guides · updated as the product ships
I want to order food
Finding it, paying for it, following it, and what to do when it goes wrong.
Start hereI want to sell my food
Opening a kitchen, building a menu, getting paid, and growing.
Start hereI want to deliver
Getting approved, going online, and what you keep.
Start hereMost asked
Start here
What Feedhood is, and getting an accountOrdering food
Finding it, paying for it, following itFind food near youBrowse by kitchen or by dish, filter down to what you can actually eat, and see it on a map.⏱ 2 minutesPlace your first orderCart, checkout, and the six things on that page worth understanding.⏱ 3 minutesDelivery, pickup or dine-inThree ways to get your food, what each costs you, and who turns up.⏱ 2 minutesFollow your orderWhat each status means, how to reach the kitchen, and where to say something is wrong.⏱ 2 minutesPromo codes, rewards and creditFour different ways money comes off an order, and which one wins when they collide.⏱ 2 minutesInvite friends, and get creditYour code, what your friend gets, and when the credit actually lands.⏱ 1 minuteSubscribe to a dishSet up a repeating order, and skip, pause or cancel it whenever you like.⏱ 3 minutesPre-order from a batchHow a batch works, when you pay, and what the four times on it mean.⏱ 2 minutesDining at a neighbour’s tableBooking a seat, what the evening is actually like, and the etiquette that makes it work.⏱ 2 minutesBook a place at an eventSupper clubs, classes, tastings and markets. How tickets, seats, the waiting list and refunds work.⏱ 2 minutesWhen something goes wrongMissing items, a late order, a refund, in the order that actually gets it fixed.⏱ 3 minutesReviews and tipsRating the food, rating the delivery, and tipping the two people separately.⏱ 1 minute
Selling food
Opening a kitchen and running itSign up as a feederFrom an ordinary account to a kitchen that can take orders, and what is required in between.⏱ 5 minutes, plus payoutsSet up your store pageName, bio, photo, banner, hours and the privacy switches most people miss.⏱ 10 minutesBuild your menuAdd a dish, price it, photograph it, and let buyers choose between sizes and extras.⏱ 5 minutes per dishHow buyers get your foodPickup, dine-in, and how a driver is found when a delivery needs one.⏱ 4 minutesFind a driver for an orderWhat happens when you press Ready, how to pick the driver yourself, and who goes first.⏱ 2 minutesHost dine-in at your tablePublishing sittings, what verification is needed, and what it costs.⏱ 10 minutesSell a batch (pre-orders)Cook one thing once, sell portions in advance, and know the number before you shop.⏱ 5 minutesRun an eventSupper clubs, classes, tastings and markets. Tickets, seats, promo codes, the door, and when you get paid.⏱ 10 minutes to your first draftDiscounts, promo codes and loyaltyThree tools that do different jobs, and what each one costs you.⏱ 4 minutesRun your grand openingThe cheapest way past having no reviews, and how to cap what it can cost you.⏱ 5 minutesYour food safety profileThe certificate badge, photos of your kitchen, and honest answers about pets and allergens.⏱ 10 minutesLicences, permits and selling alcoholWhat is asked of your kind of kitchen, what is optional, and the extra steps for alcohol.⏱ 10 minutesAdd your teamInvite a manager, a cook or a counter, what each can do, and how to hand a kitchen over.⏱ 3 minutesOpen another locationA second address under the same owner, with its own menu, hours and orders.⏱ 3 minutesAdvertise your storePrintable signs and flyers, ready-made social posts, and messages you can copy.⏱ 5 minutesGet paidStripe, when money moves, what you keep, and where tax fits.⏱ 10 minutesYour store link and QR codeThe link to send, the code to print, and where custom web addresses stand.⏱ 5 minutes
Delivering
Getting approved and taking deliveriesSign up as a driverApplying, what you need, and the one thing standing between you and your first delivery.⏱ 10 minutes, plus reviewYour documentsEvery document, who needs which, how long review takes, and what happens when one expires.⏱ 10 minutesGo online and take deliveriesThe online switch, how offers reach you, and who can ask for you.⏱ 2 minutesComplete a deliveryPickup to handover, and the one step you cannot skip.⏱ 2 minutesEarnings, your rate and your profileWhat you are paid, how to set your own price, and what kitchens see before picking you.⏱ 3 minutes
Trust & safety
Documents, approvals, privacyDocuments and approval timesEvery document Feedhood asks for, who owes it, and how long the review takes.⏱ 2 min readStaying safe on FeedhoodWhat the platform checks, what it records, and what is on you.⏱ 3 min readYour account, data and privacyWhat is public, what is not, and how to change or close your account.⏱ 2 min read
Not answered here?
The FAQ covers the short questions. For anything about your own order, payout or account, write to us. We read every message and usually reply within 1 to 2 business days.