Your account, data and privacy
Most of what Feedhood knows about you is never shown to anyone. The exceptions are small, deliberate, and listed here so you are not guessing.
Everyone
⏱ 2 min read- Change your email from your accountWe confirm to the new address and notify the old one. The change lands only when both links are opened.
- Manage saved addresses and cardsAccount → Addresses and Account → Payment methods. Removing a card does not affect past orders.
- Close your account if you want to leaveAccount → Delete my account. Some records survive, and the next point explains which and why.
What other people can see
| Thing | Buyers see | Kitchens see | Drivers see |
|---|---|---|---|
| Your name | Reviews you write | On your orders | On a delivery to you |
| Your address | No | On a delivery order | On a delivery to you |
| Your phone | No | On an order, to reach you | During an active delivery |
| Your email | No | No | No |
| Your card | No | No | No |
| A kitchen’s address | Only if they show it | — | On a pickup |
| A host’s dine-in address | After the booking is confirmed | — | — |
| A driver’s profile | On an active delivery | When choosing a driver | — |
What catches people out
Deleting your account does not erase your orders from everyone
Orders are shared records — a kitchen’s sales history and a driver’s earnings are built from them, and both have tax obligations. Your personal details come out; the transaction remains as an anonymised row.
Feedhood never sees your card, and never sees a seller’s bank details
Both live with Stripe. We are told whether a payment succeeded and whether an account can receive payouts, and nothing beyond that.
Reviews you write carry your name
That is the point of them — an anonymous review is worth much less to the next neighbour. Nothing else you do on Feedhood is public.
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Still stuck?
Nothing here is a substitute for a person reading your actual problem. We answer every message, usually within 1 to 2 business days.