Documents and approval times
Feedhood asks for as little as it can get away with, and asks different things of different people. This is the whole list. Everything here is stored privately and can only be opened by the review team.
Licences and permits: what is requested for your kind of store, what is optional, and where each one stands.
Captured from feedhood.com. The phone view is the site at 390px wide. The Feedhood app does the same jobs and may look a little different.
Worth knowing
- Selling on Feedhood
- No documents
- You can open a kitchen and take orders without uploading anything.
- Delivering on Feedhood
- Documents first
- You cannot go online until the ones that apply to you are approved.
- Support replies
- 1-2 business days
What each role owes, and when
| Who | Document | Asked? | Review time |
|---|---|---|---|
| Buyer | Nothing | Never | N/A |
| Any kitchen | Nothing, to open or to take orders | Every document below is optional for opening | N/A |
| Every kind of kitchen | Food safety certificate | Requested (recommended for farmers). Earns the ✓ badge | 1-2 business days |
| Restaurant, caterer, baker, bulk meal prep | Health permit or approval | Requested (recommended for home cooks) | 1-2 business days |
| Restaurant, caterer | Business licence | Requested (recommended for bakers, farmers, meal prep) | 1-2 business days |
| Restaurant, caterer, baker | Liability insurance | Recommended. Also recommended for dine-in | 1-2 business days |
| Home cook, meal prep, specialty diet | Commercial kitchen agreement | Recommended, if you cook in a rented kitchen | 1-2 business days |
| Home kitchen, to host dine-in | Government photo ID | Only to host dine-in | 1-2 business days |
| Home kitchen, to host dine-in | Proof of address | Only if the ID address differs from the store | 1-2 business days |
| Any kitchen selling alcohol | Liquor licence | Required for alcohol, checked before it can be ordered | 1-2 business days |
| Any kitchen selling alcohol | Responsible service certificate | Recommended (Serving It Right in BC) | 1-2 business days |
| Driver: all | Profile photo | Yes | Usually within a day |
| Driver: all | Photo ID (front and back) | Yes | Usually within a day |
| Driver: all | Background check consent | Yes. Signed with your name, in the app or on your documents page | Usually within a day |
| Driver: motorised | Vehicle insurance | Yes, with expiry | Usually within a day |
| Driver: motorised | Vehicle registration | Yes, with expiry | Usually within a day |
| Driver: bicycle or on foot | No vehicle paperwork | Exempt | N/A |
What catches people out
A feeder waiting on a food safety certificate keeps selling the whole time. The badge is a bonus. The one thing a pending document does block is dine-in for a home kitchen, because that is a stranger coming into a home.
You cannot go online until the documents that apply to you are approved. There is no provisional mode for a first approval. Only for a renewal of something already approved.
The whole document, flat, in good light, with the name and the expiry date readable. That clears the large majority of them on the second try.
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Still stuck?
Nothing here is a substitute for a person reading your actual problem. We answer every message, usually within 1 to 2 business days.