Go online and take deliveries
Offers only reach you while you are online, and going online is one switch in the app. It is entirely yours to control, and nothing about your rating depends on how much you use it.
The app’s dashboard: online, with an offer waiting.
Illustrated to match the product. This screen is in the Feedhood app, and yours may differ slightly as we ship improvements.
Worth knowing
- Who can pick you
- A customer, a kitchen, or the closest-driver search
- The offer says which. Direct requests mean somebody chose you specifically.
- You keep
- Fee + tip, in full
- At the recommended rate.
- Taking a break
- Just go offline
- For longer, On a break pauses all offers and hides you.
What catches people out
If your location stops when you switch to a maps app, the customer’s tracking stops too. The app tells you when this is the case, and one tap opens the setting.
The web console is a dashboard and a document upload. Offers, navigation and proof of delivery are app-only, because all three need a phone that is with you.
Kitchens keep a bench of drivers they have worked with. Finish deliveries well for the same kitchens and they ask for you first.
Read next
Still stuck?
Nothing here is a substitute for a person reading your actual problem. We answer every message, usually within 1 to 2 business days.