Your documents
Six documents at most, and fewer if you cycle or walk. They live in a private store that only the Feedhood review team can open, and you cannot go online until the ones that apply to you are approved.
Each document, with its own review state.
Illustrated to match the app. Your screen may differ slightly as we ship improvements.
Worth knowing
- Documents needed
- 6 driving · 2 cycling
- Cycling and on-foot: profile photo and photo ID only.
- Review time
- Usually within a day
- You are told either way.
- Renewing an expiring document
- You keep driving
- For a limited window while we check it. See below.
What catches people out
Re-upload a renewed document and you can keep driving for a set number of hours while we check it, rather than stopping the moment the old one lapses. If our review runs past that window, deliveries pause until we get to it — there is nothing more for you to upload.
Your earnings, history and profile are untouched. Upload a current copy and offers resume.
It is reviewed like one, because buyers see it at their door. A clear, recent photo of your face — not a logo, not sunglasses.
Read next
Still stuck?
Nothing here is a substitute for a person reading your actual problem. We answer every message, usually within 1 to 2 business days.