Your documents
Eight documents at most, and fewer if you cycle or walk. They live in a private store that only the Feedhood review team can open, and you cannot go online until the ones that apply to you are approved.
Each document has its own place, its own expiry date and its own review state.
Captured from feedhood.com. The phone view is the site at 390px wide. The Feedhood app does the same jobs and may look a little different.
Worth knowing
- Documents needed
- 8 driving · 5 cycling
- Cycling and on-foot: no insurance, registration or driving record.
- Review time
- Usually within a day
- You are told either way.
- Renewing an expiring document
- You keep driving
- For a limited window while we check it. See below.
What catches people out
Re-upload a renewed document and you can keep driving for a set number of hours while we check it, rather than stopping the moment the old one lapses. If our review runs past that window, deliveries pause until we get to it. There is nothing more for you to upload.
Your earnings, history and profile are untouched. Upload a current copy and offers resume.
The whole document, flat, in good light, with the name and the expiry date readable. That clears the large majority of them on the second try.
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Still stuck?
Nothing here is a substitute for a person reading your actual problem. We answer every message, usually within 1 to 2 business days.