Complete a delivery
Collect from the kitchen, navigate to the buyer, hand it over the way they asked. The only hard rule is the photo: a "leave at my door" delivery cannot be completed without one.
The delivery screen in the app, at the customer’s door.
Illustrated to match the product. This screen is in the Feedhood app, and yours may differ slightly as we ship improvements.
What catches people out
For "leave at my door" the complete button does not work until a photo exists. Discovering that at the doorstep in the rain is exactly the situation the warning on the card is there to prevent.
If a vehicle, phone or kitchen delay stops you, choose why and we find another driver and tell the kitchen and the customer. Please only hand one back when you have to: they are waiting for it.
The chat on the delivery reaches the buyer directly, and it is on the record if anything is disputed later. A phone call is not.
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Still stuck?
Nothing here is a substitute for a person reading your actual problem. We answer every message, usually within 1 to 2 business days.