Follow your order
Every order has a page that updates itself. It shows where the order is in the kitchen’s process, a live map once a driver has it, and a chat thread that reaches the person who cooked your food.
Buyers
⏱ 2 minutes9:41
Order #1042
On the way
Arriving about 6:40 pm
Driver · 4 min away
Order placed6:02 pm
Kitchen accepted6:04 pm
Preparing6:05 pm
Picked up6:31 pm
On the way
Delivered
Message the kitchenThey cooked it, so they answer fastestOpen
Amara · Bicycle★ 4.9 · 260 deliveriesCall
feedhood.com/orders/1042
On the way
Arriving about 6:40 pm
Driver · 4 min away
Order placed6:02 pm
Kitchen accepted6:04 pm
Preparing6:05 pm
Picked up6:31 pm
On the way
Delivered
Message the kitchenThey cooked it, so they answer fastestOpen
Amara · Bicycle★ 4.9 · 260 deliveriesCall
The order page, mid-delivery.
Illustrated to match the app. Your screen may differ slightly as we ship improvements.
What catches people out
No map on pickup or dine-in orders
Nothing is moving, so there is nothing to draw. You get "ready for collection" instead, and the address and hours are on the order.
The arrival time is an estimate, and it moves
It is recalculated from where the driver actually is. A kitchen that is busier than expected shifts it too — the timeline is the honest version.
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Still stuck?
Nothing here is a substitute for a person reading your actual problem. We answer every message, usually within 1 to 2 business days.