Follow your order
Every order has a page that updates itself. It shows where the order is in the kitchen’s process, a live map once a driver has it, and a chat thread that reaches the person who cooked your food.
The order page, mid-delivery.
Captured from feedhood.com — the phone view at 390px wide. The Feedhood app does the same jobs and may look a little different.
What catches people out
Nothing is moving, so there is nothing to draw. You get "ready for collection" instead, and the address and hours are on the order.
It is recalculated from where the driver actually is. A kitchen that is busier than expected shifts it too — the timeline is the honest version.
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Still stuck?
Nothing here is a substitute for a person reading your actual problem. We answer every message, usually within 1 to 2 business days.