Reviews and tips
After an order lands you can rate it and tip the two people who made it happen. They are kept apart on purpose: a cold delivery is not the cook’s fault, and a bad dish is not the driver’s.
After delivery: a rating, then a tip for the cook and one for the driver.
Captured from feedhood.com. The phone view is the site at 390px wide. The Feedhood app does the same jobs and may look a little different.
What catches people out
It is a new one. Most kitchens run a grand-opening offer precisely to get past this. You are often getting the best price they will ever offer.
Cooks and drivers can see what was said about them but never edit it. If you were unfair in a bad moment, you are the one who can fix it.
Every review has a Report link. A person at Feedhood reads each report and rules on it.
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Still stuck?
Nothing here is a substitute for a person reading your actual problem. We answer every message, usually within 1 to 2 business days.