When something goes wrong
Almost everything is solved fastest by the person who cooked your food, so that is the first step and not a brush-off. If you and the kitchen cannot agree, Feedhood steps in and rules on evidence the platform already holds.
Message the kitchen first. Report a problem opens the form.
Captured from feedhood.com. The phone view is the site at 390px wide. The Feedhood app does the same jobs and may look a little different.
Worth knowing
- Private window
- 24 hours
- Then it escalates to Feedhood on its own.
- Refunds go back
- To the original card
- Your bank decides how quickly it shows. Usually 5 to 10 days.
- Support replies
- 1-2 business days
What catches people out
If nobody has put it right, we rule on the delivery photo, the GPS trail, the timeline and the chat.
Feedhood can read a dispute thread from the start. An operator who is blind to their own platform cannot answer a safety report. What the window buys is 24 hours where we do not intervene.
Open the order and tap Cancel while it is still new or accepted. The app shows the exact refund first: the card network keeps its processing fee, so a cancellation you start is a little smaller than what you paid. Once the kitchen has started, message them: if they agree to cancel, you get all of it back. If no driver can be found, you can cancel for a full refund until the food is handed over.
The GPS trail and the handover photo are strongest while the delivery is fresh. Do not wait to see if it turns up tomorrow.
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Still stuck?
Nothing here is a substitute for a person reading your actual problem. We answer every message, usually within 1 to 2 business days.