When something goes wrong
Almost everything is solved fastest by the person who cooked your food, so that is the first step and not a brush-off. If you and the kitchen cannot agree, Feedhood steps in and rules on evidence the platform already holds.
Reporting a problem opens a private thread with the kitchen.
Captured from feedhood.com — the phone view at 390px wide. The Feedhood app does the same jobs and may look a little different.
Worth knowing
- Private window
- 24 hours
- Then it escalates to Feedhood on its own.
- Refunds go back
- To the original card
- Your bank decides how quickly it shows — usually 5 to 10 days.
- Support replies
- 1–2 business days
What catches people out
Feedhood can read a dispute thread from the start — an operator who is blind to their own platform cannot answer a safety report. What the window buys is 24 hours where we do not intervene.
Once cooking has started, cancelling wastes food somebody has paid for in ingredients. Message them — most cooks are reasonable, and Feedhood will step in if they are not.
The GPS trail and the handover photo are strongest while the delivery is fresh. Do not wait to see if it turns up tomorrow.
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Still stuck?
Nothing here is a substitute for a person reading your actual problem. We answer every message, usually within 1 to 2 business days.