How buyers get your food
You decide which of pickup, delivery and dine-in your kitchen offers. For delivery there are two ways it happens: you take it yourself, or a Feedhood driver does. You can offer both.
Store settings → How buyers can order.
Captured from feedhood.com — the phone view at 390px wide. The Feedhood app does the same jobs and may look a little different.
What catches people out
They pick "Delivery" and Feedhood works out how it happens. That keeps checkout to one decision instead of four, and it means your settings here change what is possible, not what they read.
If you deliver, it is yours. If a driver delivers, it is theirs, along with the tip. There is no version of this where we take a cut.
Some areas set a ceiling on delivery pricing to stop a fee becoming a hidden markup. If your rate is above it, checkout quietly reduces it rather than refusing the order.
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Still stuck?
Nothing here is a substitute for a person reading your actual problem. We answer every message, usually within 1 to 2 business days.